Terms and conditions
Deliveries can be made worldwide. Currently we can not deliver to PO boxes, military or naval addresses. We will deliver the goods according to the delivery option you have chosen. We work with Colissimo for shipping and Myboxman for same day deliveries in major rench cities. Please see our delivery options for more information. The working days do not include Saturdays, Sundays and public holidays. Orders at the same address can be made in one or more deliveries, all for a one-time delivery charge. If you have specified multiple delivery addresses when ordering, each destination address is invoiced separately. Delivery times are given for information purposes only. Delivery is not subject to strict deadlines. At the same time as the delivery, we will provide you with the necessary information to enable you to exercise your legal right of cancellation and send your cancellation to the appropriate recipient, or to allow you to return or exchange your product. For more information, please refer to the sections on returns and cancellation rights in these terms and conditions.
Acknowledgment and acceptance of your order
We will send you an e-mail as soon as possible to inform you that we have received your order and to provide you with an order number. If we can not fulfill your order as a result of this acknowledgment, we will contact you by e-mail or telephone to inform you. The validation of your order takes place when the products ordered are shipped. For any information regarding your order, please contact us at firstname.lastname@example.org, mentioning your order number. We can not accept your order if an ordered item is out of stock, if we have detected a price or product error or if your payment is not allowed. Please note that we reserve the right to refuse any order request at any time.
Receipt of order
Upon receipt of the order, the Customer will verify the conformity of the Products received in execution of his order. Any apparent reservation must be notified in handwritten form on the delivery note presented by the carrier (ie: missing or damaged products, damaged parcels) and confirmed in writing within 15 calendar days of receipt of the Products to the consumer service of ADEM FRAGRANCES SARL at the following address: 8 av Talma, 92500 Rueil Malmaison. Unless legitimate reasons, any complaint made beyond the 15 calendar days period will be considered as inadmissible and the responsibility of ADEM FRAGRANCES SARL can not be engaged. If the Customer wishes to return it, the procedure defined in the article "Exercise of the right of withdrawal" applies. In the event of abnormal or abusive returns, ADEM FRAGRANCES SARL may refuse to validate a subsequent order.