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General terms and conditions of sale

Preamble and purpose

The commercial site (hereinafter referred to as the "Site") is an e-commerce site accessible through the Internet and is published by the Company ADEM FRAGRANCES SARL, Limited Liability Company with a capital of 1000 euros, registered in the Trade and Companies Register of Nanterre under the number 797 951 092, VAT No. FR72820777548, and whose headquarters is 8 avenue Talma, 92500 Rueil Malmaison.

The purchase of Products offered on is subject to all of these general conditions of sale ("General Conditions"), without exception or reservation, which the Buyer expressly acknowledges.ADEM FRAGRANCES SARL reserves the right to modify the present general conditions of sale at any time and without notice. The modification of the general conditions of sale will be the subject, if necessary, of a notice on the Site.

Ownership of rights

All rights in this website, including copyrights, belong to ADEM FRAGRANCES SARL or are licensed to ADEM FRAGRANCES SARL. You may not use this website or its contents, including copying or storing them in whole or in part, other than for your own personal, non-commercial use without our permission. You may not modify, delete, distribute or publish anything on this website for any reason.


In order to purchase from the website or to use the services and features available to you on our site, you must be registered. When you register, you must provide personal information, including but not limited to your name, telephone number and e-mail address. This information must be correct, accurate, current and complete in all respects. If any of the information provided during registration changes, you must modify your personal online account immediately. We reserve the right to change the registration terms at any time. In addition, when placing orders, you will be required to provide payment information. You acknowledge and warrant that the information provided for the order is both valid and correct, and you confirm that you are the person associated with the billing information provided.

Accuracy of content

We have taken great care in the preparation of the content of this website to ensure that the information, descriptions and prices displayed are accurate at the time of publication. The prices shown are inclusive of VAT and do not include delivery charges.

Delivery charges are not included, as indicated in the delivery options section of this website.Packaging shown is not contractual. Weights and dimensions are for reference only. We have made every effort to display the colors of the products that appear on this website as close to reality as possible. However, the colors displayed depend on your computer and we cannot guarantee that your display will accurately reflect the color of the product delivered. To the extent permitted by applicable law, ADEM FRAGRANCES SARL disclaims all warranties, express or implied, as to the accuracy of the information contained throughout the website. We cannot be held responsible for the content of off-site pages or other websites linked to this site. The links that appear on this website are for convenience only. Their presence does not imply that we endorse the content, products, services or suppliers associated with them. We accept no responsibility for any loss or damage arising from the use of information contained in this website as a whole, in off-site pages or on websites linked to this site.


All orders are subject to availability. The prices correctly displayed on our website remain valid as long as the product is available or is not otherwise defined on our website. We will notify you as soon as possible if the products ordered are not available. If the Customer chooses to cancel the order, the Customer will be refunded no later than 14 calendar days after notification of the Customer's decision, if the account has been debited. The effective date of credit to the Customer's account may vary depending on the bank contract. ADEM FRAGRANCES SARL reserves the right to change at any time and without notice the selection of items offered on the Site and their prices. In case of price change, the applicable price will be the one in force at the day of the order.


The prices are indicated in Euros, inclusive of all taxes and do not include delivery costs, which are invoiced in addition to the price of the Products purchased. All costs will be indicated to the Customer before the order is placed. The Value Added Tax is the one in force on the French territory on the day of the order. However, the delivery costs are offered from 150€ TTC of purchases of products ADEM FRAGRANCES SARL made in one time (after application of discount, rebate or any reduction whatsoever, and excluding delivery charges).

Ordering errors

You can modify your order until you validate the sending of the order on the last page of the order process.


Deliveries can be made worldwide. Currently we can not deliver to PO boxes, military or naval addresses. We will deliver the goods according to the delivery option you have chosen. We work with Colissimo for shipping and Myboxman for same day deliveries in major rench cities. Please see our delivery options for more information. The working days do not include Saturdays, Sundays and public holidays. Orders at the same address can be made in one or more deliveries, all for a one-time delivery charge. If you have specified multiple delivery addresses when ordering, each destination address is invoiced separately. Delivery times are given for information purposes only. Delivery is not subject to strict deadlines. At the same time as the delivery, we will provide you with the necessary information to enable you to exercise your legal right of cancellation and send your cancellation to the appropriate recipient, or to allow you to return or exchange your product. For more information, please refer to the sections on returns and cancellation rights in these terms and conditions.

Acknowledgement and acceptance of your order

We will send you an email as soon as possible to inform you that we have received your order and to provide you with an order number. If we are unable to fulfill your order following this acknowledgement, we will contact you by e-mail or telephone to inform you.

Validation of your order takes place when the ordered products are shipped. If you have any questions about your order, please contact us at, quoting your order number. We cannot accept your order if an ordered item is out of stock, if we have detected a price or product error or if your payment is not authorized. Please note that we reserve the right to refuse any order request at any time.

Receipt of the order

Upon receipt of the order, the Customer shall verify the conformity of the Products received in execution of his order. Any apparent reservation must be notified in handwritten form on the delivery slip presented by the carrier (ie: missing or damaged products, damaged packages) and then confirmed in writing within 15 calendar days after receipt of the Products to the consumer service of ADEM FRAGRANCES SARL at the following address: 8 av Talma, 92500 Rueil Malmaison. Unless there is a legitimate reason, any claim made after the 15 calendar day period will be considered inadmissible and ADEM FRAGRANCES SARL will not be held responsible. If the Customer wishes to return the product(s), the procedure defined in the article "Exercise of the right of withdrawal" applies. In case of abnormal or abusive returns, ADEM FRAGRANCES SARL may refuse to validate a subsequent order.


You can use the following payment methods: Visa, Mastercard, and American Express. The payment will be debited and cleared from your account upon shipment of your order. You confirm that you are the owner of the credit card used. Please note that all credit card holders are subject to validation and authorization by the card issuer. If the credit card issuer refuses to pay or, for any reason, does not authorize payment to ADEM FRAGRANCES SARL, we cannot be held responsible for any delay or non-delivery of the goods. We retain ownership of all goods until you have paid in full and we have received them. We shall regain ownership of the goods immediately if we refund any payment to you for the goods. The risk in the goods passes on delivery.

A legally binding contract

Please remember that when we accept your order for products on this website, you are entering into a legally binding contract.

Privacy Policy

ADEM FRAGRANCES SARL respecte ses clients et leur confidentialité. Nous conservons dans la plus grande sécurité toute information recueillie sur vous. Votre consultation de notre site Internet et votre utilisation des services ou fonctionnalités fournis sont réglementées par nos conditions générales, dont la présente politique de confidentialité fait partie. Vous devez vous inscrire pour utiliser certains services et certaines fonctionnalités de notre site Internet. Pour vous inscrire, vous devrez fournir des informations, notamment votre nom, votre adresse, votre numéro de téléphone et votre adresse électronique. Lors de votre inscription, vos informations sont enregistrées dans « Mon compte ». Vous pouvez accéder directement à « Mon compte » pour modifier tout renseignement personnel, si vous changez d’adresse par exemple. Si vous souhaitez passer commande sur notre site Internet, vous devez également fournir les informations de votre carte bancaire. Nous utilisons les dernières techniques de chiffrement fort pour assurer que toutes les informations relatives aux transactions sont protégées selon les meilleures normes. Les informations relatives aux transactions comprennent vos informations de carte bancaire, vos coordonnées personnelles, ainsi que les autres noms et adresses fournis lorsque l’adresse de livraison n’est pas la vôtre, et l’historique de vos achats. Lorsque vous nous donnez des informations, celles-ci peuvent être utilisées pour:

i. L’administration de notre site : les informations fournies sont nécessaires pour nous permettre de satisfaire votre commande, de la livrer correctement et de tenir votre compte à jour.

ii. Le service client : nous vous demandons vos coordonnées, comme votre adresse électronique et votre numéro de téléphone, pour nous permettre de répondre à vos questions sur l’utilisation de notre site Internet et pour vous informer de l’état de votre commande.

iii. Le marketing direct : nous souhaitons vous tenir informé des derniers produits, des offres promotionnelles et des événements du moment. Si vous avez donné votre accord lors de votre inscription, nous pouvons vous transmettre des informations sur ces derniers et vous faire part d’autres services et événements que nous proposons, par courriel, par courrier ou par téléphone. Lors de votre inscription, vous pouvez également choisir de recevoir ce type d’informations de la part d’autres entreprises soigneusement sélectionnées.

Nous ne vous enverrons pas de documentation non sollicitée sauf si vous avez indiqué que vous souhaitez recevoir plus d’informations sur les produits, les offres, les événements, etc. lors de votre inscription. Nous ne transmettons pas vos informations personnelles à d’autres entreprises ou individus à des fins commerciales, sauf si vous avez indiqué que vous souhaitez recevoir des informations sur les produits, offres et services d’autres entreprises. De temps à autre, nous sollicitons les services d’autres entreprises et individus soigneusement sélectionnés et contrôlés pour accomplir certaines fonctions pour notre compte, en relation avec le bon fonctionnement et l’amélioration continue de ce site Internet. Ces fonctions concernent par exemple le traitement des données pour prendre en charge votre commande et tenir votre compte à jour, notamment la validation et l’autorisation des transactions par carte bancaire, la prestation des services de livraison, l’analyse des données, etc. Ces entreprises ou individus peuvent avoir accès à vos informations personnelles pour remplir leur fonction, mais ne peuvent pas les utiliser à d’autres fins.

iv. Les cookies : le système de commande en ligne de ADEM FRAGRANCES SARL utilise des cookies pour enregistrer une référence unique sur votre ordinateur. Cela signifie que nous pouvons reconnaître votre ordinateur lorsque vous accédez au site et lorsque vous vous connectez à votre compte avec votre nom d’utilisateur et votre mot de passe. Nous n’utilisons pas de cookies sans votre consentement préalable. Vous pouvez donc choisir d’accepter ou non que notre site Internet se souvienne de vos informations avant d’entrer dans la section des options de livraison de notre processus de commande. L’utilisation des cookies nous permet de mémoriser les produits que vous avez placés dans votre panier et vous fait gagner du temps puisque vous n’avez pas à saisir les coordonnées fournies lors de la configuration de votre compte ADEM FRAGRANCES SARL. Nos cookies ne gardent pas en mémoire les informations de votre carte bancaire. Si vous avez désactivé les cookies, vous pouvez rencontrer des difficultés techniques lors de l’utilisation de notre site Internet. Si JavaScript n’est pas activé, vous ne pourrez pas utiliser ce site Internet. Vous pouvez modifier les paramètres des cookies et de JavaScript dans les préférences du navigateur, généralement dans le menu Édition.

v. La protection des données : ADEM FRAGRANCES SARL s’engage à protéger les informations recueillies auprès de vous dans le but d’améliorer votre expérience d’utilisation de notre site et de vous fournir les produits et services que vous nous demandez. La section ci-dessus de nos conditions générales comprend notre politique de confidentialité et vous explique la manière dont nous conservons et utilisons vos informations personnelles. Vous pouvez à tout moment modifier et mettre à jour les informations fournies en vous connectant à « Mon compte ».

Damage to your computer

ADEM FRAGRANCES SARL makes every effort to keep this website free of viruses and defects. However, we cannot guarantee that using this website or any linked website will not cause damage to your computer. You must ensure that you have the necessary equipment to use the website and to block anything that could damage that equipment. We are not responsible for any loss or damage to your computer equipment as a result of using this website.

Limited liability

ADEM FRAGRANCES SARL makes no representations or warranties, express or implied, in connection with this website, including, but not limited to, warranties of satisfactory quality, non-infringement, or fitness for a particular purpose, to the extent permitted by applicable law. To the extent permitted by applicable law, ADEM FRAGRANCES SARL disclaims any and all liability for business interruption, loss or damage caused by the use or presence of the website or off-site links, delays or interruptions in accessing the website, computer viruses, system failures and malfunctions caused by the use of our website, any inaccuracies, omissions, or misrepresentations in the content, or any event beyond ADEM FRAGRANCES SARL's reasonable control Furthermore, to the extent permitted by applicable law, we shall not be liable for any direct, indirect, special, incidental or consequential damages, or any other damages of any kind whatsoever, in connection with the use of the website, and in no event shall our total liability exceed one hundred pounds.

Complaints and information

If you would like to contact us with any product-related complaints, please send us an e-mail to or write to us at the following address: Customer Services ADEM FRAGRANCES SARL 8 av Talma 92500 Rueil Malmaison. Do not hesitate to send us your requests and your comments on the products used or on the products you wish to buy. However, we systematically decline any unsolicited suggestion or idea. Requests, comments, suggestions, ideas and any other information you provide to us (referred to as "Information") will be treated as non-confidential and non-proprietary. Under our Privacy Policy, by providing us with such unsolicited information, you thereby grant ADEM FRAGRANCES SARL a non-exclusive, royalty-free right to use, reproduce, modify, adapt, publish, sell, assign, translate, transfer, sublicense, create derivative works from, distribute, and display the information in any form, media, or technology, alone or in combination. You also agree that your information may be retained and used by us, along with any ideas, concepts or know-how included, for any purpose. In addition, if you send us any such information, you acknowledge and warrant that you own or are entitled to all rights in such information, and that such information does not contain or constitute computer viruses, commercial solicitations, chain letters, mass mailings or spam of any kind. You shall not impersonate any person or entity, use false e-mail addresses or otherwise mislead ADEM FRAGRANCES SARL as to the origin of any information submitted, and you agree to indemnify ADEM FRAGRANCES SARL and hold ADEM FRAGRANCES SARL harmless from any claims of rights by you or any third party relating to such information.

Intellectual Property

The trademarks, logos and service marks (referred to as "Intellectual Property") displayed on our website are registered and unregistered trademarks of ADEM FRAGRANCES SARL , its affiliates, licensors and/or suppliers in the United Kingdom, the United States and other countries, and are protected by U.S. and international trademark laws. Except as may be required by your order or to the extent permitted by applicable law, you may not use, reproduce, duplicate, copy, sell, resell, access, modify or otherwise exploit our intellectual property or that of our suppliers without written permission from us or them.


No failure or delay on the part of ADEM FRAGRANCES SARL in exercising any of its rights, remedies, powers or privileges under these terms and conditions and any business relationship between us shall be construed or used as a waiver, and no exercise, even partial, of any right, remedy, power or privilege shall preclude any other exercise or the exercise of any other right, remedy, power or privilege on the part of ADEM FRAGRANCES SARL.

Legal information

There may be legal information relating to your use of this website in other areas of the website which, together with these terms and conditions, govern your use of this website.

Law, jurisdiction and language

This website, any content present and any contract accepted by the use of this website are subject to French law. The parties to these contracts agree to submit to the exclusive jurisdiction of the French courts. All contracts are concluded in France.

Force majeure

The execution by ADEM FRAGRANCES SARL of all or part of its obligations will be suspended in case of occurrence of a fortuitous event or force majeure that would hinder or delay the execution. Are considered as such, in particular, without this list being restrictive, the war, the riots, the insurrection, the social disorders, the total or partial strikes, including transport, of all natures, the interruption of production, the interruption of the supply of energy and/or electricity and the problems of supply of ADEM FRAGRANCES SARL. ADEM FRAGRANCES SARL will inform the customer of a similar fortuitous event or force majeure within fourteen days of its occurrence. In case this suspension would continue beyond a period of fifteen days, the Customer would then have the possibility to cancel the order in progress, and it would then be proceeded to its refunding under the conditions stated above.